Supervise and maintain all fitness spaces.  Interact with members to answer questions, address concerns and assist them with their needs, using the highest level of customer service and professionalism.  Ensure a healthy & safe environment.  Potentially be available for work some evenings and weekends.

Principle duties and responsibilities:

•    Provide excellent customer service to all members.  

•    Ensure members abide by Fitness Center rules.  

•    Perform front desk responsibilities, including but not limited to monitoring member check-ins through card swipes, managing the washing and folding of fitness towels, and handling incoming phone inquiries.

•    Respond to all member inquiries, comments, and concerns, making an extra effort to provide thorough answers and effective solutions.

•    Assist members with equipment as needed.  Schedule members for a QuickStart Orientation with a Personal Trainer when appropriate.

•    Use the Floor Staff checklist to clean all equipment throughout the day.  Replenish cleaning products as needed.  (Store weights in proper location, check cup holders for trash, etc).

•    Report equipment issues to Director of Fitness and Manager of Training.

•    Ensure all fitness spaces, including studios, are properly stocked with items necessary for operations and cleanliness.

•    Return and store equipment outside of the Fitness Center in a timely manner. 

•    Adhere to all policies associated with Employee Handbook & Health and Fitness Safety Manual. 

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