JOB RESPONSIBILITIES (Principal responsibilities or job duties)
1. Work as a member of the AF Service Center supporting external/internal constituent questions and concerns. |
2. Provide personalized assistance via one-on-one phone and email support to people with arthritis and caregivers. Support must be emotionally supportive and culturally sensitive. |
3. Provide techniques to identify and overcome health care, payer and institutional and bureaucratic barriers. |
4. Provide health care coverage referral opportunities, including Medicare, Medicaid and State exchanges. |
5. Provide assistance identifying medical and prescription assistance program opportunities. |
6. Provide motivational strategies aimed at improving quality of care and life. |
7. Promote efficacy for individuals and caregivers by identifying resources and tools for self-care. |
8. Serve as a supportive, caring sounding board. |
9. Develop and perform a follow-up, closed-loop process to resolve constituent cases to full conclusion. |
10. Develop and support outbound constituent campaigns. |
11. Document client interaction on tracking sheet; enter name/contact information into CRM. |
12. Provide expert judgement to analyze interactions to identify trends and needed resources. |
13. Tasks as assigned. |
REQUIRED EXPERIENCE & EDUCATION
|
Location
1355 Peachtree Rd NW STE 600,
Atlanta, GA 30309
Atlanta, GA 30309