To Apply

Please send a resume and cover letter to careers@urbantrans.com. If you feel you are a good fit for this job, please tell us why in your cover letter. Resumes without a cover letter will not be advanced to the hiring manager.

We appreciate all applicants; however, only those shortlisted for an interview will be contacted.  

Company Description

UrbanTrans North America is a woman-owned and operated transportation consulting firm with offices in Atlanta, Denver, Los Angeles, and Toronto. We specialize in implementing commuting programs in communities across North America. Our clients know us as experts in commute and travel behavior change (also called transportation demand management or TDM).

Our mission is to create sustainable environments by developing and advancing innovative transportation solutions.

Working at UrbanTrans means being part of a fiercely collaborative group of small, flexible teams with lots of opportunities to make a difference for our clients and their people. We’re a place for people who are problem-solvers, enjoy learning something new every day, and believe in leading by doing good.

Our firm strongly embraces diversity of all kinds and is committed to being a great place to work for all. Learn more about us.

Job Overview

UrbanTrans manages several transportation-focused organizations (also known as Transportation Management Associations or TMAs) that develop commute options programs to improve how people get to and from work. This role will primarily support that work.

The Program Specialist will help lead commuter outreach and support project delivery for our Atlanta-based TMAs. The goal is to get employees to rethink how they get to work and connect them with resources to make sustainable commuting modes—such as taking transit, carpooling, and working from home— more accessible and advantageous.

The Program Specialist will spend much of their time on the following types of project work:

• Planning and staffing in-person outreach events, including transportation fairs, kiosks/expos, tabling, lunch-and-learns, and other in-person engagement tactics (Estimated 40% of the time).
• One-on-one interaction with commuters, knowledgeably and persuasively discussing travel options, transportation service details, specialized program offerings, and more. This could occur in person, via Teams meetings, email and telephone, digital platforms, and more. (Estimated 40% of the time).
• Assisting project managers with various administrative tasks in support of program efforts. (Estimated 20% of the time).

To help paint the picture of a typical day for our Program Specialist, it could include any of the following work activities:

• Setting up and staffing outreach efforts at project sites across the Atlanta region. These events connect commuters with valuable and free information and services for sustainable travel options, commuter programs, and services to choose from when getting to work.
• Supporting data collection tasks for program measurement and evaluation
• Meeting commuters where they are, whether in person at their worksite, via email or phone calls to discuss specific program offerings
• Communicating relevant and timely transportation information to commuters, employers, and stakeholders, such as construction-related updates and information, transportation/transit service attributes, and other mode-specific details.
• Updating Salesforce databases with contact insights and attributes
• Monitoring TMA communications channels for commuter inquiries and answering frequently asked questions about transit options, schedules, and other relevant services
• Collaborating with our smart and talented teammates who are leading up key programs and projects in Atlanta, Los Angeles, Toronto, Denver, and beyond
• General support to project managers on varied tasks such as inventory management, material organization, meeting coordination, printing/collation, large mailings, ordering food, transporting materials, and other logistics

Required Knowledge, Experience, and Skills

• Computer skills, including Microsoft Office applications and video conference platforms.

• Outgoing and able to connect with people from a variety of backgrounds  

• Excellent written and oral communication skills for all types of customer service interactions 

• Excellent organizational skills and task-oriented

• Ability to manage, analyze, and engage with a large database of contacts  

• Ability to work productively in an open, dog-friendly office environment

• Ability to staff occasional events on weekends and/or early mornings or evenings.

• Ability to access and work effectively across a variety of work locations – project sites, in-office work, collaborating remotely

• Ability to pass a Department of Homeland Security background check for airport-related work

• Ability to lift, carry, and transport 25+ lbs

• Some local traveling is required for this position, but access to a personal vehicle is not necessary

• COVID-19 vaccination I that meets CDC recommended dosage is required due to the responsibilities of this position

• Self-motivated and proactive in their day-to-day work

Desired Knowledge and Experience

• At least two years of full-time professional experience related to sales, customer service, hospitality, administration, communications, marketing, public administration, and/or public outreach; and/or
• A bachelor’s degree or higher in a related field (hospitality, communications, business, marketing, environmental studies, or others)
• Bilingual in Spanish
• Knowledge of local and regional public transportation and commuter service in the Atlanta region
• Experience with executing public outreach events
• Knowledge of the sustainable transportation industry is highly desirable

URBANTRANS NORTH AMERICA IS AN EQUAL OPPORTUNITY EMPLOYER (EEO). URBANTRANS HAS AN OPEN WORKPLACE THAT CELEBRATES DIVERSITY.