About the Patient Coordinator Position

Are you looking for a new role where you can expand your current skills and have great benefits, all while being part of a fun and supportive team? Then Kaplan Orthodontics is the perfect team for you!

We are a small, but high-energy office in Dunwoody looking for a fun and hard-working Patient Coordinator. Applicants must be professional, passionate about orthodontic care, act kindly towards patients, and be able to multi-task.

At Kaplan Orthodontics, you will be a valued part of our team, help deliver the highest quality patient care, and uphold the Kaplan Orthodontics culture pillars – Work with Passion, Live with Humility, Embrace Change, Bend Don’t Break, and Be a Dreamer.

Our work schedule will give you plenty of free time to relax and recharge. Other benefits include: 401(k), medical, dental, and vision insurance, paid time off, monthly and annual bonus programs, quarterly team lunches, and team bonding adventures.

Role

• The Patient Coordinator is responsible for maintaining proper and efficient flow of the front desk area including answering telephones, checking and responding to voicemails, emails, and text messages.
• The Patient Coordinator is responsible for checking in patients and as needed checking out and scheduling patients.
• The Patient Coordinator will oversee daily financial aspects of the practice including completing financial contracts, managing patient financial conversations, daily review of delinquent accounts, following up on overdue accounts, collecting payments, and closing the day.
• The Patient Coordinator participates in our community marketing events throughout the year.

Required Qualifications

• Excellent spoken & written communication skills.
• Urgency toward delivering superior patient care.
• Comfortable with computer use.
• Obtained a high school diploma (or equivalent).
• Financial experience in the healthcare industry is preferred.
• Dental or orthodontic experience is highly preferred.
• Be a positive and energetic person inside and outside the office.
• Always a Kaplan team player.

Employment type

Full-time