JOB SUMMARY:

The Registration Coordinator is responsible for assisting with the registration and administrative process for multiple programs as well as contributing to the high standard of MJCCA’s customer service to current and prospective members. The position is entry level, full-time, 40 hours per week.

The ideal candidate has strong critical thinking and mathematical skills, picks up on new software quickly, and is willing to think outside the box to get the job done. This individual is a detail oriented, creative, dependable, proficient with computers, and is a pro at customer service. If you are excited by the energy that surrounds working in a collaboration focused fast paced environment, then this job is for you.

FUNCTIONS:

MJCCA Program Registration Process:

Ensure that registrations are entered accurately into the CRM/registration management system.

Manage changes to all registrations.

Assist members with navigating the community website to register themselves for programs online.

Work closely with programmers to enter new MJCCA program listings into our registration management system.

Process payments for registrations (online, cash, and checks) and communicate outstanding balances to members.

Communicate and explain account charges and credits to families.

Develop and calculate payment plans for families and communicate agreed upon plans to families.

Work with the accounting department to ensure information is properly tracked and documented.

Customer Service:

 Assist community members with logging into the online registration system. Troubleshoot issues as they arise.

Provide follow-up customer service (phone, email, and in person) to all families.

Respond to all emails, phone calls, and other requests within one business day.

Communicate changes, issues, or requests to the appropriate internal department.

Handle all families’ personal and financial information with the highest level of confidentiality.

Take on projects as assigned.

QUALIFICATIONS:

Proficient in Microsoft Office applications (PowerPoint, Word, Excel, Outlook).

Excellent customer service skills.

Proficient with computers.

Strong analytical skills.

Adaptable.

Detailed oriented.

Team player.

Effective communicator – both written and verbal.

Ability to take direction well and work within a fast-paced, high intensity office environment.

Highly organized with the ability to multi-task and prioritize different projects at one time.

Professional and courteous demeanor.

Experience with data management software or content management systems is a plus.

Experience with Salesforce is a plus.